FREQUENTLY ASKED QUESTIONS
At this time, we do not offer refunds or returns. If your product was damaged during shipping, please email your order details and a picture to firstname.lastname@example.org and we will send you a replacement.
We are happy to offer several shipping options to best fit your needs.
- Domestic Standard Shipping (3-4 Business Days): $7
- Domestic Express Shipping (1-2 Business Days): $18
- Domestic Overnight Shipping (Order by 12 pm MT): $22
- Economy International (6-18 Business Days): $20
*International shipping is subject to some restrictions.
Yes, you will receive an email once your order ships with tracking information.
Yes, we ship internationally to over a hundred countries. International shipping rates may vary. You can filter to your shipping location upon checkout.
Due to shipping regulations at this time, we are unable to ship to select countries, including Spain. We apologize for the inconvenience.
The Space Foundation™ recognizes Delavie’s proprietary ingredient, Bacillus Lysate, as Space Certified Technology™. We earned this designation because Bacillus Lysate was developed based on an active research program on the International Space Station.
No, Delavie Sciences does not test on animals and has been approved by PETA because we actively avoid such practices. Delavie takes pride in evidence-based products and performs animal-free in vitro and clinical studies. Delavie is also certified as cruelty-free by Leaping Bunny.
No, Delavie Sciences does not use parabens in our products.
No, Delavie products do not contain talc.
Delavie Sciences tests and conducts clinical trials on all skin types.